EliteMate Cams

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Customer Support FAQ

Welcome to our Frequently Asked Questions page. This page can help you find answers to some of our most common inquiries. If you do not find what you are looking for, please visit our support page for information on how to contact our staff 24 hours a day.

Billing Issues

» How do I cancel my VIP membership?

» I am not getting my receipt emails ...

» How do I update or retrieve my account info?

» Why am I blocked when I try to make a purchase?

» How do I add a new credit card?

» ERROR MSG: You can buy more credits when you are in the show.

» How will I be billed for this service?

Cam 2 Cam

» When is Cam 2 Cam Available?

» What kind of camera do I need?

» What is Cam 2 Cam?

Chat

» Why does the page layout look weird?

General

» What parts of the site are Free?

» What should I do if I get a strange email request?

» How does live chat work?

» Does Flash work with my MAC?

» Why does my chat text appear in dark grey?

Group Chats

» What is Group Chat?

» What if I want to have a private show?

» What happens if I leave the show?

» When does the show end?

» What if the goal is reached before I pledge?

» How is this different from the old Group Chat?

» How are my pledges displayed in the chat?

» When will the Group Chat start?

» Is tipping allowed during a Group Chat?

» How many times can I pledge?

» Is Cam2Cam Available in Group Chat?

» What happens if the goal is not reached?

» How do group chats appear in my show history?

Live Shows

» How Big is the Video in Private?

» What is Party Chat?

» It says I'm already logged in to a live show! Help!

» My Browsers Crashes / Java Errors

» How do I know if a performer is engaged in a Private Show?

» Will the performers use toys?

Login Issues

» If I use a screen name, will the model know it's me?

» Page Cannot be Displayed / McAfee Error

» I can't login, but no error is displayed

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